Returns/Cancellations
Broad Essentials products
We now offer a 30-day 100% money back guarantee all Broad Essentials brand products. If you are not fully satisfied with your purchase, we will refund 100% of the product cost.
Shipping and cancellations
Orders are typically shipped within 1-2 business days. We cannot cancel an order after the order has been shipped. If you need to cancel an order, please call directly at the phone number provided at bottom. Emails are checked often but sometimes our shipping department is faster. To avoid any delays or issues, please call during business hours or leave a message with your order number after hours. We will email you a confirmation of your cancellation and a credit will automatically be applied to your credit card or original method of payment, usually within 5-7 business days.
To complete your return, we require a receipt or proof of purchase.
To return your product, you should mail your product to:
1735 Buford Hwy Ste. 215 #167
Cumming, GA 30041
USA
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, your refund will be processed. A credit will automatically be applied to your credit card or original method of payment, usually within 5-7 business days.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] and send your item to:
1735 Buford Hwy Ste. 215 #167
Cumming, GA 30041
USA
Shipping
Our products are typically shipped within 1-2 days using the following carriers: USPS, FedEx, and/or UPS.
Shipping costs are non-refundable unless item is defective or damaged. If you receive a refund, the cost of return shipping may be deducted from your refund. We will email you a return shipping label when return is approved. For exchanges, replacement item will be shipped when return shipping confirmation is received. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
Recurring Transactions
If you have signed up for our 30, 60 or 90 day automatic shipping method, you will receive an email 10 days prior to the set payment date reminding you that your order will be processed on the set date. To modify or cancel your subscription, log in to your account and navigate to the Orders tab. You can update, defer or cancel your monthly subscriptions here. Subscriptions must be cancelled at least 1 full day 24 hours) before the set payment date to avoid being automatically billed.
If you need any help or have any questions, comments or concerns, you can contact us directly at (470) 344-8904 or by email.
